Shipping

We are happy to offer free shipping on all Canada and US orders over $100. Please allow for 3-5 business days for us to process your order before it is shipped. For international shipping rates, please see below:

Zone	Countries & Regions	Shipping Charge	Free Shipping	Shipping Time
Canada	Canada	$10 CAD	Over $100 CAD	6 - 13 business days
United States	United States	$12 CAD	Over $100 CAD	6 - 13 business days
Europe	Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, UK	$20 CAD	Over $175 CAD	10 - 45 business days
Oceania	Australia, New Zealand	$30 CAD	Over $200 CAD	10 - 45 business days
Asia	China, Hong Kong, Japan, Macao, Singapore, South Korea, Taiwan	$40 CAD	Over $225 CAD	10 - 45 business days

MADE TO ORDER

Items listed as "pre-order" or "made to order" will be shipped as soon as it is available. Please note that if any part of your order contains a "pre-order" or "made to order" item, we will wait until your entire order is available before shipping. The estimated ship time should be listed on the product page.

TAXES AND DUTIES

Any orders outside of Canada may incur brokerage fees, import taxes, or duties. These fees are set by the local government and are the responsibility of the customer. 

REFUSED SHIPMENTS

If you refuse your order, or your order is returned to sender without authorization from us, you will be responsible for all shipping, duties and taxes.

OTHER

Once your order is placed, we are unable to make any changes, including address changes, item changes, or cancellation requests. We do not offer price adjustments.

Once your order is shipped, we are not liable for any lost or stolen packages. If your tracking number shows that your package was delivered but you did not receive it, please contact your shipping carrier for more information.